Discussion topic: Changed Broadband provider in August but Sky still billing me.

This message was authored by: Emjay · ‎25 Sep 2023

I changed my broadband provider in August but Sky are still billing me. Depite ringing me two weeks ago and offering my a better TV package to reduce my bill. They are still charging me even though I spoke to the gentleman who rang me to get me a better TV deal, he just brushed it off.

The digital assist is rubbish and doesn't understand my query!

This message was authored by: PandJ2020 · ‎25 Sep 2023

@Emjay wrote:
I moved to BT, I thought they did it all for you. ☹️

Not always - if you haven't actually given Sky notice to cancel (or BT didn't perform a 'line takeover') then you still have a contract with Sky...

I am just another Sky customer and my views are my own

View this Answer within the discussion

This message was authored by: daveNOS · ‎25 Sep 2023

@Emjay Did you actually cancel your broadband service or just move provider? If you just moved then which provider did you move to?

This message was authored by: Daniel0210 · ‎25 Sep 2023

@Emjay

Did you get email confirmation of cancelling from Sky?

▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Emjay · ‎25 Sep 2023

I moved to BT, I thought they did it all for you. ☹️

This message was authored by: PandJ2020 · ‎25 Sep 2023

@Emjay wrote:
I moved to BT, I thought they did it all for you. ☹️

Not always - if you haven't actually given Sky notice to cancel (or BT didn't perform a 'line takeover') then you still have a contract with Sky...

I am just another Sky customer and my views are my own

This message was authored by: AprilFool76 · ‎25 Sep 2023

If you move to BT fibre you have to cancel it yourself

Discussion topic: Changed Broadband provider in August but Sky still billing me.

Changed Broadband provider in August but Sky still billing me.

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Re: Changed Broadband provider in August but Sky still billing me.

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