24 May 2024 03:21 PM
It's possible pay sky bill van 1 time for 3 month
24 May 2024 03:30 PM
Posted by a Superuser, not a Sky employee. Find out more
@Kaspars1 wrote:
It's possible pay sky bill van 1 time for 3 month
Your post isn't very clear. You have to pay monthly by direct debit or continuous card payments.
The billing process applies to us all so:-
▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).
After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.
▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.
Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.
This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support
If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass
24 May 2024 03:47 PM
Posted by a Superuser, not a Sky employee. Find out more@Kaspars1 are you asking if you can pay the next three months in advance?
If so, yes you can, but it's up to you to check each month that there's still sufficient credit in your Sky account to meet that month's bill.
24 May 2024 03:50 PM
Posted by a Superuser, not a Sky employee. Find out more
@Mark39 wrote:@Kaspars1 are you asking if you can pay the next three months in advance?
If so, yes you can, but it's up to you to check each month that there's still sufficient credit in your Sky account to meet that month's bill.
@Kaspars1 and any credit you do apply must be showing at least 5 working days before the payment is due
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