Discussion topic: Case ref: 3820712xxx

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I have tried to get bot help me with a problem but can't get past it. Is there another way to speak to someone online?

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You have posted in the Sky Plus forum, if your issue is with a Sky Plus system and you do not have Sky Protect Insurance then Sky no longer provide support for issues with Sky Plus s it is now obsolete

I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus

@Red_Imp999 wrote:
I have tried to get bot help me with a problem but can't get past it. Is there another way to speak to someone online?

Wwe can't see the case you referred to. If you can provide details of the issue we may be able to guide you.

I requested a refund ..I had cancelled direct debit will this effect me receiving my refund

@Dawnie7190 Does a credit show on the account? When was the refund requested and what did the adviser tell you?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

@Dawnie7190 wrote:

I had cancelled direct debit will this effect me receiving my refund

It will do @Dawnie7190 as Sky will have to send you a cheque which is a much slower process, had you left the direct debit in place it could have been refunded within a week.

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I put xxx because it says do not post personal information/accountinformation.

Basically, I was unhappy with sky's customer care but they said they would credit me with £24 if I agreed to end the complaint- they have not credited my account.

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