Cant view bills only saying restricted access

[MmmCfry]

Yes never had a problem before

[caesarome]

@MmmCfry 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent MmmCfry an invite to chat.

[Kazz2023]

Hi,

I'm trying to access my sky bill too and it says "restricted access", even though I have an account and pay for sky monthly!

[caesarome]

@Kazz2023 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Kazz2023 an invite to chat.

[Addie15]

Update-This session is now closed but if there is anything else we can help you with, please do not hesitate to reach out. Thanks.

[Kazz2023]

Thank you for the help I now have full access. 

[JPhillips98]

Hi, I'm having the same exact problem. Have paid off even next months bill but nothing is happening. Can anyone help please?

[SKY1992bf]

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@JPhillips98 wrote:

Hi, I'm having the same exact problem. Have paid off even next months bill but nothing is happening. Can anyone help please?

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@JPhillips98   Is it that your unable to view your bill online or are you unable to watch tv /use broadband due to non payment 

[JPhillips98]

I cannot access my bill or piggybank online and my phone isnt working, nothing said about account suspended and have paid off the bill. thanks!

[caesarome]

@JPhillips98 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent JPhillips98 an invite to chat.

[Lisa-P1987]

We are still looking to help you JPhillips98.  If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[AThom98]

I am having this same issue.

Please can you help me resolve it?