07 May 2023 10:01 AM
Yes never had a problem before
07 May 2023 10:04 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
07 May 2023 10:22 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent MmmCfry an invite to chat.
08 May 2023 11:03 AM
Hi,
I'm trying to access my sky bill too and it says "restricted access", even though I have an account and pay for sky monthly!
08 May 2023 01:04 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
08 May 2023 01:11 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent Kazz2023 an invite to chat.
10 May 2023 11:46 AM
Posted by a Sky employeeUpdate-This session is now closed but if there is anything else we can help you with, please do not hesitate to reach out. Thanks.
10 May 2023 11:52 AM
Thank you for the help I now have full access.
16 May 2023 04:22 PM
Hi, I'm having the same exact problem. Have paid off even next months bill but nothing is happening. Can anyone help please?
16 May 2023 04:25 PM
Posted by a Superuser, not a Sky employee. Find out more
@JPhillips98 wrote:Hi, I'm having the same exact problem. Have paid off even next months bill but nothing is happening. Can anyone help please?
@JPhillips98 Is it that your unable to view your bill online or are you unable to watch tv /use broadband due to non payment
16 May 2023 04:27 PM
I cannot access my bill or piggybank online and my phone isnt working, nothing said about account suspended and have paid off the bill. thanks!
16 May 2023 04:37 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
16 May 2023 04:53 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent JPhillips98 an invite to chat.
18 May 2023 03:39 PM
Posted by a Sky employeeWe are still looking to help you JPhillips98. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
19 May 2023 09:29 AM
I am having this same issue.
Please can you help me resolve it?
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