Discussion topic: Cannot link my sky sccount
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Message posted on 21 Apr 2026 08:09 PM
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Cannot link my sky sccount
It's asking me for my account number and have not got one. My order confirmation does not include an account order. I guess it's early days as order switch yesterday. I try with debit card number and it's not recognised. Shall I wait till I get confirmation letter from post? Thanks
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All Replies
Message posted on 21 Apr 2026 08:20 PM - last edited: 21 Apr 2026 08:23 PM
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Re: Cannot link my sky sccount
@marie4148 wrote:It's asking me for my account number and have not got one. My order confirmation does not include an account order. I guess it's early days as order switch yesterday. I try with debit card number and it's not recognised. Shall I wait till I get confirmation letter from post? Thanks
What is asking for your account number
Message posted on 21 Apr 2026 08:20 PM
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Re: Cannot link my sky sccount
You could always contact Sky via one of the social media links at the bottom of the page to see if they can help you with this.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 25 Apr 2026 04:43 PM
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Re: Cannot link my sky sccount
What a waste of time going round in circles ringing different numbers etc and contacting sky via messenger.Still no joy,cannot access my sky account with no account number. Fed up, wish I did not switch.
Message posted on 25 Apr 2026 04:53 PM
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Re: Cannot link my sky sccount
How is your bill paid each month, is it taken via a direct debit ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 25 Apr 2026 06:00 PM
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Re: Cannot link my sky sccount
Direct debit. Just spoke to sky CS and was told will not be able to access account until my broadband is activated. I wish somebody told me that before I went in circles from different cs.
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