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Discussion topic: Cannot link my sky sccount

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This message was authored by: marie4148

Cannot link my sky sccount

It's asking me for my account number and have not got one. My order confirmation does not include an account order. I guess it's early days as order switch yesterday. I try with debit card number and it's not recognised. Shall I wait till I get confirmation letter from post? Thanks

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This message was authored by: DaveDrizen

Re: Cannot link my sky sccount


@marie4148 wrote:

It's asking me for my account number and have not got one. My order confirmation does not include an account order. I guess it's early days as order switch yesterday. I try with debit card number and it's not recognised. Shall I wait till I get confirmation letter from post? Thanks


 What is asking for your account number

This message was authored by: caesarome

Re: Cannot link my sky sccount

Posted by a Superuser, not a Sky employee. Find out more

@marie4148 

You could always contact Sky via one of the social media links at the bottom of the page to see if they can help you with this.

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This message was authored by: marie4148

Re: Cannot link my sky sccount

What a waste of time going round in circles ringing different numbers etc and contacting sky via messenger.Still no joy,cannot access my sky account with no account number. Fed up, wish I did not switch.

This message was authored by: caesarome

Re: Cannot link my sky sccount

Posted by a Superuser, not a Sky employee. Find out more

@marie4148 

How is your bill paid each month, is it taken via a direct debit ?

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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This message was authored by: marie4148

Re: Cannot link my sky sccount

Direct debit. Just spoke to sky CS and was told will not be able to access account until my broadband is activated. I wish somebody told me that before I went in circles from different cs.

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