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Discussion topic: Cannot contact anyone about my complaint

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Avatar for Sullyck
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This message was authored by: Sullyck

Message posted on ‎16 Sep 2025 04:35 PM

Cannot contact anyone about my complaint

Made a complaint more than 3 weeks ago. 
still not spoken to anyone. 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎16 Sep 2025 04:45 PM

Re: Cannot contact anyone about my complaint

Posted by a Superuser, not a Sky employee. Find out more

@Sullyck 

Sky have up to 8 weeks to resolve your complaint or to issue a deadlock letter. You should have received an acknowledgment of the complaint though. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎16 Sep 2025 05:57 PM

Re: Cannot contact anyone about my complaint

Posted by a Superuser, not a Sky employee. Find out more

@Sullyck 

This links explains what should happen after you put in a complaint:

 

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

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