Cancelling My Sky

[Mark39]

Try calling when lines en at 7.00am or after 9.00pm when lines are often quieter, or try one of the other contact methods.

[Duffo56]

 try one of the other contact methods and they are? 

[Mark39]

---

@Duffo56 wrote:

 try one of the other contact methods and they are? 

---

....linked to in my previous reply.

[Danny270917]

Just for the record sky finally agreed they messed up and cancelled my contract again!--- this was supposed to be yesturday and guess what? Its still not cancelled today and they took another months bill. This has to be illegal! Everone told me to cancel the direct debit but you assume a certain level of compitance for a large corperation.

[PandJ2020]

---

@Danny270917 wrote:

Just for the record sky finally agreed they messed up and cancelled my contract again!--- this was supposed to be yesturday and guess what? Its still not cancelled today and they took another months bill. This has to be illegal! Everone told me to cancel the direct debit but you assume a certain level of compitance for a large corperation.

---

It's not unusual for automated systems to perform 'unexpected' actions.  Also bear in mind that payments are requested several days prior and cannot be stopped.  (If DD then your bank can possibly intervene)

But they should return every penny owed but you may have to persevere in chasing for it.

[Gabrielak]

I'm trying to cancel my SKY contract after being a customer for 7 years and I can't find any link or phone number where I can actually give them the notice. They are explaing the process without providing the tools to actually follow the process.

I'm totally with Danny. Sky is breaking the law by ont proving the informations of how to contact them for presenting the notice and have a clear agreement (signed/accepted) by both parties.
I want to cancel my Sky contract as I'm not using it. Happy to pay any fees for cancellation (it should be no fee as I have't had any service fro them  added to my contracy since I've signed up 7 years ago.

Can someone post here the link to the form to send the cancelation notice or a phone number?

Many thanks

Gabriela

[Daniel0210]

@Gabrielak 

Presume you mean TV. The latest T’s and C’s for TV subscriptions explicitly state you can't cancel your TV subscription during a minimum discounted term unless Sky agree to it. If they allow you to leave you’ll basically have to pay off the rest of your discounted term. If/When you are out of contract you need to contact Sky to reduce any part of your package or cancel it completely giving the required notice of 31 days.
Select ‘Need more help’ at the bottom of the following link which will lead to a phone number.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link should include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by ringing or writing in.

If you cancel correctly you should receive a confirmation email from Sky.

If you’re cancelling Sky Q totally don’t forget it’s very important that you keep you proof of posting indefinitely when you return the box(es) as Unipart are not quick at telling Sky you have sent equipment back.

[PandJ2020]

---

@Gabrielak wrote:

Sky is breaking the law by ont proving the informations of how to contact them for presenting the notice and have a clear agreement (signed/accepted) by both parties.

 The terms and conditions have both the phone number and email address to initiate a cancellation.  (There's an additional step to validate identity)

Contracts for such consumer services are not signed nowadays - they wouldn't be providing services unless the terms were accepted.

[Danny270917]

Ive now tried and failed 7 times to cancel my contract(yes ive followed all correct procedures) sky confirm cancelation every time but as yet still not canceled-  saga has been ongoing for two months now.  On last occasion i recorded conversation as im bored of it all. Ive now canceled direct debit and moved I can prove ive tried to resolve this and ive been lied to so many times. Just Waiting for it to go legal as this is sky bullying me into keeping there services. 

[Gabrielak]

Hi The Superuser

It will actually be very nice to know to whom I'm talking rather than post same 'standard answer' no matter what the problem is.

After 7 years I HAVE THE RIGHT as per Terms and Conditions to cancel /terminate my contract. 
If you don't have the link to the form to send the notification, the telefon number or the email address, please DO NOT make the effort to reply as it's not helpful.

Regards

GabrielaK

[SKY1992bf]

---

@Gabrielak wrote:

Hi The Superuser

It will actually be very nice to know to whom I'm talking rather than post same 'standard answer' no matter what the problem is.

After 7 years I HAVE THE RIGHT as per Terms and Conditions to cancel /terminate my contract. 
If you don't have the link to the form to send the notification, the telefon number or the email address, please DO NOT make the effort to reply as it's not helpful.

Regards

GabrielaK

---

@Gabrielak  The forum does not allow the physical posting of phone numbers or email addresses for security reasons hence why the links have been provided which contain the information you require in order to contact sky and cancel

[Gabrielak]

Daniel0210

Thank you for the link. 

regards

Gabriela

[PandJ2020]

---

@Gabrielak wrote:

It will actually be very nice...

---

https://static.skyassets.com/contentstack/assets/blt7f2b03fd02c7fe60/bltfc3ebc91b729e503/626a587df88...

[gulm]

Hi all

have a very bad SKY experience ((

And on 14th of Jan I sent the request on email to CANCEL my SKY. Still no response, no any reaction.

All last 2 days trying to call, no answer, response.

Very upset about low quality of Client Service.

[caesarome]

Emailing is a slow way to go about cancelling but you should get a reply sometime which will see your required notice (31 days for TV) will start from when you sent it. It would have been quicker to call or if it was available use the online messaging service.