@Honey9 the ofcom guidelines for one touch switch states that whilst bt would contact sky on your behalf to cancel, sky should have sent you a direct acknowledgement in the way of a "sorry your leaving " email
if you haven't received such email it would suggest something didn't go according to plan
also note you are unable to approach the ombudsman until such time sky are unable to resolve the issue and have issued you with a deadlock letter
they have 6 weeks from when a official complaint is lodged to respond
the link to lodge an official complaint has already been posted by @caesarome
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