Changing Netflix plan

[Lyn26sky]

So when signing up to sky I availed of the standard netflix package at €6. 

I then via mysky account could see they were intending on taking €12. 

I signed into my netflix account and there I was able to select the €6 plan again. 

I got an email to confirm my change but almost immediatley then got an email to say Sky declined my change. 

No one could help me when I spoke to them in person, I thought I had it sorted by doing it online and then got the email to say my change was declined.

I would appreciate any help on this. 

Thank you.

[Pau4]

@Lyn26sky 

Unfortunately there"s not much we can do on here as we can't access your account.

I'd recommend trying to change your netflix plan through the MySky app or website instead of through netflix since you are billed via Sky.

[Removed]

If this information was helpful I'd appreciate it if you could like my post.

Thanks, best of luck!

Moderator notes: Removed phone number

[nolte]

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@Pau4 wrote:

@Lyn26sky 

Unfortunately there"s not much we can do on here as we can't access your account.

I'd recommend trying to change your netflix plan through the MySky app or website instead of through netflix since you are billed via Sky.

The best solution though would be to contact Sky again. The customer priority team are amazing and you can reach them on [removed phone numbers] free of charge.

If this information was helpful I'd appreciate it if you could like my post.

Thanks, best of luck!

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The phone number posted for Ireland is definitely not correct. By the area code, it is just a UK number with the uk area code.

I'm not sure of the charge rate, but the regular number in ireland is not free.

Phoning the +44 number from ireland will probably be hit with international charges

I would suggest following steps on https://www.sky.com/help to get the phone number/contact if needed

[DaveDrizen]

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@Lyn26sky wrote:

So when signing up to sky I availed of the standard netflix package at €6. 

I then via mysky account could see they were intending on taking €12. 

I signed into my netflix account and there I was able to select the €6 plan again. 

I got an email to confirm my change but almost immediatley then got an email to say Sky declined my change. 

No one could help me when I spoke to them in person, I thought I had it sorted by doing it online and then got the email to say my change was declined.

I would appreciate any help on this. 

Thank you.

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I presume you have Sky stream  have actuly looked to what Sky have put in your package as it looks like they have given you Netflix premium ,:you. can  check this by looking at  " your products "either on my Sky either though box or on the ' MySky " app on you mobile or tablet or look on you bill again on "my Sky" app to see what netfix you have charged for. If  you have been given netfilx preimunm and it part of of the minimum term and you out side period of grace,  there is little you can do about it till that period is up. However  if you are a monthly rolling contract you can cancel giving 31 days notice and then subscribe to what you want. However you need to sort out  why if you have Netflix premium with Sky and   when you log on to Netflix it only shows. Netflix basic. Have you had Netflix before maybe direct with Netflix if  so maybe to make sure you Netflix is linked properly to your Sky subscription. How ever your contact is with Sky  not Netflix as will only result in the reply you already got" declined by Sky"

[Lyn26sky]

Thank you for response. 

[Lyn26sky]

Thank you very much for response.

[yh30264]

I have had a similar issue with Sky.

I wanted to upgrade from standard netflix to premium.

I went onto netflix. Upgraded to premium.

I got an email from netflix stating that had been done

about 5 mins later, i get another email from netflix stating that the upgrade had been declined by sky as i have to get THEM to do it.

I checked Netflix on  a number of platforms (on a tablet, on a smart tv and netflix was still on HD, not UHD.

So I rang Sky up, and after the usual going round in tech circles, they declared that the q box needed to be replaced.

When I pointed out that the problem was nothing to do with the box, as I still could only see Netflix on HD, on my smart tv, they told me they would pass it onto their 'APPS Team'.  

Needless to say, they didn't contact me, over 2 weeks later, and in the meantime, SKY are charging me for the Netflix Premium.

When I ring up SKY again, I waste nearly 2 hours on the phone, and again the hapless customer service guy could only tell me he was passing it on the the (legendary) APPS team.

It is obvious, what the problem is.  For some daft reason, SKY is not updating Neflix with the instruction to upgrade my account to Premium. When I told the SKY chap, couldn't someone from SKY, RING Netflix with the important information, he said he couldn't do that!

I know this the problem because I can sign onto Netflix, and see that my account is still set at Standard, even though SKY are charging me for PRemium.

The lack of common sense and responsibility in British organisations is frighening.

Good luck, trying to find a SKY person who possesses these qualities.

I have all the correct packages, so the problem is nothing to do with incomplete plans.

[Me134]

@yh30264 Small point but Sky is an American company, not British.

[SKY1992bf]

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@Me134 wrote:

@yh30264 Small point but Sky is an American company, not British.

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@Me134  Correction sky is a British company owned by an American company 

https://en.wikipedia.org/wiki/Sky_UK

[DaveDrizen]

Wrote in error

[DaveDrizen]

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@yh30264 wrote:

I have had a similar issue with Sky.

I wanted to upgrade from standard netflix to premium.

I went onto netflix. Upgraded to premium.

I got an email from netflix stating that had been done

about 5 mins later, i get another email from netflix stating that the upgrade had been declined by sky as i have to get THEM to do it.

I checked Netflix on  a number of platforms (on a tablet, on a smart tv and netflix was still on HD, not UHD.

So I rang Sky up, and after the usual going round in tech circles, they declared that the q box needed to be replaced.

When I pointed out that the problem was nothing to do with the box, as I still could only see Netflix on HD, on my smart tv, they told me they would pass it onto their 'APPS Team'.  

Needless to say, they didn't contact me, over 2 weeks later, and in the meantime, SKY are charging me for the Netflix Premium.

When I ring up SKY again, I waste nearly 2 hours on the phone, and again the hapless customer service guy could only tell me he was passing it on the the (legendary) APPS team.

It is obvious, what the problem is.  For some daft reason, SKY is not updating Neflix with the instruction to upgrade my account to Premium. When I told the SKY chap, couldn't someone from SKY, RING Netflix with the important information, he said he couldn't do that!

I know this the problem because I can sign onto Netflix, and see that my account is still set at Standard, even though SKY are charging me for PRemium.

The lack of common sense and responsibility in British organisations is frighening.

Good luck, trying to find a SKY person who possesses these qualities.

I have all the correct packages, so the problem is nothing to do with incomplete plans.

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You can check what Netflix packade you have with Sky by looking on the My Sky app and looking in 'Your products " if you have premium it should say"  Netflix premium boost" in there . If not you could go in to "manage". and select  tv packs or app subscription and find Netflix there and change you subscription to premium.  If it is and from I read in you post it premium Sky end but not Netflix end the easy solution is get Sky to cancel your Netflix subscription and then subscribe to Netflix direct infact if you have Sky  Q you would find that after April increase subscribing to Netflix direct is actually cheaper than though Sky. I should add to view Netflix in UHD and you have Sky Q you box must be capable of UHD,  may be you do and already have the Sky UHD add on. However not all  Sky Boxes are. Also you need to change the picture resolution the UHD resolution  from 1080p (HD) to 2160p (UHD(to do this you to go into the Q box  setting and select  "setup" then select "Audio visual " and then change " picture resolution " to 2160p. If you can find a 2160p setting your Q box is not capable of  UHD and if you want to watch the Netflix app in UHD on your Sky box you will have to contact Sky to get it changed to one, however as Sky make a £90 charge to do so in these circumstances. 

[yh30264]

All the hardware and plan requirements are in place.  As stated in the message i am already paying for Netflix premium boost. 

the problem is Sky is useless at liaising with Netflix.

one call should fix the problem.

All they need to do is get them to upgrade the package on my Netflix account

netflix sent me a message telling me they couldn't upgrade the package.  Sky has to endorse it. 

[yh30264]

Well they are behaving like a British company!

I remember when they were BSkyB