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Discussion topic: wrong phone number used for my security
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This message was authored by: BillC121
Message posted on 22 Dec 2025 02:17 PM
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wrong phone number used for my security
When I log in I am sent a code to my wifes phone (which I did use a year ago)
However I reverted to my phone number but SKY wont accept the change & keeps using my wifes number.
I have updated my prefrences to my number & when I check my prefrences it's the correct number (my phone number)
How do I get this sorted?
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 22 Dec 2025 04:24 PM
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Re: wrong phone number used for my security
To set up two step authentication you need to login with the recovery code you were advised take a note of when setting it up then you can change the mobile number and then the text will be sent to the correct mobile number.
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