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This discussion topic has been answered Discussion topic: Cancellation

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Avatar for Bassdon
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This message was authored by: Bassdon

Message posted on ‎30 Sep 2025 06:52 PM

Cancellation

I want to cancel my Sky TV and broadband. I waited over 4 months for activation and now that it's happened I'm not impressed with the service. I was sent an email saying I'm owed £736.32 in compensation. I'd rather move on to a new provider and have that money put into my bank account. Am I right in thinking there's a month's cooling off period? I shouldn't be charged anything to leave right?
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Avatar for PandJ2020
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This message was authored by: PandJ2020 Answer

Message posted on ‎30 Sep 2025 07:19 PM

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more
@Bassdon wrote:

I shouldn't be charged anything to leave right?

You won't be charged for early termination fees if within cooling off but you do have to pay for the period of usage.

I am just another Sky customer and my views are my own even if you don't like the answers

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This message was authored by: GD1

Message posted on ‎30 Sep 2025 06:56 PM

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more

@Bassdon  You can't cancel in a public community, you will need to call Sky if you are still within your cool off period.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: PandJ2020 Answer

Message posted on ‎30 Sep 2025 07:19 PM

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more
@Bassdon wrote:

I shouldn't be charged anything to leave right?

You won't be charged for early termination fees if within cooling off but you do have to pay for the period of usage.

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for Bassdon
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This message was authored by: Bassdon

Message posted on ‎30 Sep 2025 07:21 PM

Re: Cancellation

I know it's not the place to cancel, just wanted some advice.
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Avatar for Bassdon
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This message was authored by: Bassdon

Message posted on ‎30 Sep 2025 07:22 PM

Re: Cancellation

Is the only option to actually call them?
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This message was authored by: PandJ2020

Message posted on ‎30 Sep 2025 07:23 PM

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more
@Bassdon wrote:
Is the only option to actually call them?

Or the chat when available.

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for Bassdon
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This message was authored by: Bassdon

Message posted on ‎30 Sep 2025 07:24 PM

Re: Cancellation

Is it just random when it's available?
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