6

This discussion topic has been answered Discussion topic: Cancellation

Reply
Answered - Go to Answer
Avatar for Bassdon
Level 2 icon
What's this?
This message was authored by: Bassdon

Message posted on ‎30 Sep 2025 06:52 PM

Cancellation

I want to cancel my Sky TV and broadband. I waited over 4 months for activation and now that it's happened I'm not impressed with the service. I was sent an email saying I'm owed £736.32 in compensation. I'd rather move on to a new provider and have that money put into my bank account. Am I right in thinking there's a month's cooling off period? I shouldn't be charged anything to leave right?
Report post
Post 1 of 7
185 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020 Answer

Message posted on ‎30 Sep 2025 07:19 PM

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more
@Bassdon wrote:

I shouldn't be charged anything to leave right?

You won't be charged for early termination fees if within cooling off but you do have to pay for the period of usage.

I am just another Sky customer and my views are my own even if you don't like the answers

View this Answer within the discussion

Report post
Post 3 of 7
168 Views
0 Likes
Reply

Did this answer not help you?
Reply

All Replies

Confetti Ring
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎30 Sep 2025 06:56 PM

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more

@Bassdon  You can't cancel in a public community, you will need to call Sky if you are still within your cool off period.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 7
181 Views
0 Likes
Reply
Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020 Answer

Message posted on ‎30 Sep 2025 07:19 PM

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more
@Bassdon wrote:

I shouldn't be charged anything to leave right?

You won't be charged for early termination fees if within cooling off but you do have to pay for the period of usage.

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 3 of 7
169 Views
0 Likes
Reply

Did this answer not help you?
Avatar for Bassdon
Level 2 icon
What's this?
Topic Author
This message was authored by: Bassdon

Message posted on ‎30 Sep 2025 07:21 PM

Re: Cancellation

I know it's not the place to cancel, just wanted some advice.
Report post
Post 4 of 7
164 Views
0 Likes
Reply
Avatar for Bassdon
Level 2 icon
What's this?
Topic Author
This message was authored by: Bassdon

Message posted on ‎30 Sep 2025 07:22 PM

Re: Cancellation

Is the only option to actually call them?
Report post
Post 5 of 7
159 Views
0 Likes
Reply
Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020

Message posted on ‎30 Sep 2025 07:23 PM

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more
@Bassdon wrote:
Is the only option to actually call them?

Or the chat when available.

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 6 of 7
154 Views
0 Likes
Reply
Avatar for Bassdon
Level 2 icon
What's this?
Topic Author
This message was authored by: Bassdon

Message posted on ‎30 Sep 2025 07:24 PM

Re: Cancellation

Is it just random when it's available?
Report post
Post 7 of 7
152 Views
0 Likes
Reply
Reply
Answered - Go to Answer