Cancellation

[Salkyk]

My service was supposed to be cancelled on 8/6 but is still live I have tried calling/messaging but all they try to do is sell me the service has anyone else had this issue I don't want to pay  for them not disconnecting! I have  the disconnection letter!!  

[Mark39]

Which service(s)? How did you cancel? Did you give notice on the 8th?

[Salkyk]

I cancelled all tv 31 days notice was 8June  but it's still on! broadband was disconnected 14 days after cancellation I have the email confirming tv service will disconnect on 8th

[MightyQuinn]

Hi @Salkyk   Was this Sky Q or another TV package?  Also what do your future bills show on My Sky or the Sky Q box (if you have one). The reason I mention Sky Q is that Sky would have sent you packaging to return your equipment.

[Salkyk]

It was Sky Q and yes they were going to send packaging to return which I have not received but assumed it would be sent after switch off? Like I said above I have got email confirmation and transcript of conversation on messages! 

[Salkyk]

Sorry forgot to mention future bill is £66 but that covers July! 

[Mark39]

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@Salkyk wrote:

Sorry forgot to mention future bill is £66 but that covers July! 

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That's unsurprising, as you're billed as normal, right up to the end of your notice period. Naturally the overpayment will be refunded.

Can you still watch ch 106?

[Salkyk]

Yes can still watch 106!

[Mark39]

@Salkyk I'd give Sky another call, then, to see what's going on.