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Discussion topic: Cancellation

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This message was authored by IgorRogerio This message was authored by: IgorRogerio

Cancellation

Hi we are emigrating so I would like to cancel 

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This message was authored by GD1 This message was authored by: GD1

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more

@IgorRogerio  You can't cancel through a public forum, you will need to call Sky.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by caesarome This message was authored by: caesarome

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more

@IgorRogerio 

You can not cancel via here.

 

You need to contact Sky and give them 31 days notice to cancel a TV service and 14 days notice for broadband and talk, so you can either call or use the messaging service to do this.

 

https://www.sky.com/help/articles/cancel-sky-tv

 

Select "No, I still need help" at the bottom of the page on the above link.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more

@IgorRogerio 

Remember to allow sufficient time to return any loaned equipment Sky are expecting back (the packaging is sent out towards the end of your notice period), and although moving abroad please keep your proof of posting it back safe and indefinitely. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Steven9754 This message was authored by: Steven9754

Re: Cancellation

Thank you for share this information.

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