New customer waiting for broadband and paying for sky tv netflix.

[SteveDV]

Hi all we bit the bullet to jump ship from virgil to Sky early November with various texts emails etc along the way we recieved a Sky puck but have ended up having to wait whilst openreach instal our optic line to the house which is now done. But have to wait till the 30 of December to have a sky engineer finish the internal instal.

However having had a look at my account just to see if its moved any closer i find i have already paid one months worth of SKY netflix tv already surely this cant be right ?

We have had no instruction this was going to be done and to be honest its not a very good start imho.

[TimmyBGood]

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@SteveDV wrote:

However having had a look at my account just to see if its moved any closer i find i have already paid one months worth of SKY netflix tv already surely this cant be right ?

We have had no instruction this was going to be done and to be honest its not a very good start imho.

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The Stream T&C's say billing begins on activation by the customer or 21 days from delivery (whichever happens first)

As the delayed broadband is with Sky you may be able to negotiate on the Stream bill.

[TimmyBGood]

 

[SteveDV]

Thanks for the reply

Surely it would have made sense to issue the puck at the same time as the router in that case or change the appointment dates.

[SteveDV]

I have not activated the puck it hasnt left the box so just start charging after 21 days because im in possesion of it ?

[SteveDV]

Would it be fair to say i could use the puck on my virgin broadband without any issues if im paying for it i want to be able to use it ?

[Mark39]

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@SteveDV wrote:

I have not activated the puck it hasnt left the box so just start charging after 21 days because im in possesion of it ?

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That's what you accepted by agreeing the T&C

[Mark39]

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@SteveDV wrote:

Would it be fair to say i could use the puck on my virgin broadband without any issues if im paying for it i want to be able to use it ?

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Yes, certainly.