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Discussion topic: Cancel mid-contract with no fees

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This message was authored by: Eine

Cancel mid-contract with no fees

I'm a new broadband customer signed up for 24 month contact. Sky say that prices are subject to change, however they do not state by how much and how often. 

Am I entitled to leave my contract within 30 days of being informed of a new price hike if I think it's unreasonable?... without paying early termination fees? (because I was not informed of the new price when I began our agreement). Money savings expert describes this as "the provider changing the terms of the contract".

Will this protect me against future increases?

Thanks for your help.

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This message was authored by: SKY1992bf

Re: Cancel mid-contract with no fees

Posted by a Superuser, not a Sky employee. Find out more

@Eine  If sky increases broadband prices during the minimum term you can cancel without penalty provided you give notice to cancel within 31 days of receiving the notification, you cannot cancel beforehand 

 

this doesn't apply to tv contracts 


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This message was authored by: MarkGoldsmith

Re: Cancel mid-contract with no fees

Posted by a Superuser, not a Sky employee. Find out more

For broadband services, and broadband onl,y as Sky don't specify the increase at the start of the contract you are able to leave penalty free if you inform Sky of this desire within 31 days of receiving the notification about your price rise.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: PandJ2020

Re: Cancel mid-contract with no fees

Posted by a Superuser, not a Sky employee. Find out more

@Eine wrote:

Am I entitled to leave my contract within 30 days ...


It's all detailed in the contract you read and agreed...

 

Check it again...

I am just another Sky customer and my views are my own even if you don't like the answers
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