Cancel free Paramount trial

[Mamasue28]

I'm trying to cancel my Paramount trial before I start getting charged, but can't see how?

[caesarome]

@Mamasue28 

Have you tried this:

https://www.sky.com/help/articles/sky-marketplace-cancel-apps

[Mamasue28]

I only have Sky broadband, so this link doesn't work for me ? 

[caesarome]

If you are only a Sky Broadband customer how have you watching Paramount+ and how or where was the free trial taken out as it can't be via Sky Tv if you are not a customer with a TV sub ?

[Mamasue28]

It was a free trial via Sky VIP

[caesarome]

And what device did you use to watch Paramount+ content on, a tablet, phone etc....

[Mamasue28]

I watch using the app on my TV

[Me134]

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@Mamasue28 wrote:

I watch using the app on my TV

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I didn't know you could even get this without a Sky TV package (unless you took up the offer when you did have Sky TV?).

I don't currently have a Paramount+ sub so can't confirm but can you log in at https://www.paramountplus.com/account/ and cancel there?

[DaveDrizen]

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@Mamasue28 wrote:
I'm trying to cancel my Paramount trial before I start getting charged, but can't see how?

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If the was a vip  the actual account is paramount plus not ski, I know I because I also took up  the offer. Therefore you need  to go to paramount plus web site and log in and click on a profile to bring up the main home page. To the top left the page there is the paramount logo, click on the 3  horizontal lines of that logo and will you see  a small drop down menu,  at the top that menu is smal picture of profile icon and your name. Click on that and will give you another small menu . Click on where it says "account". That will give you the account  page,  scroll down to near the bottom to where is says " cancel subscription" and cancel. However I would be careful when you cancel as if you cancel now I think you will might lose the remainder of your free subscription.

[Mamasue28 · Accepted solution]

Hi, I've tried that and dont get the option to cancel. I've had long phone conversation with sky this morning and they're saying I have to go via Paramount Plus!  I'll have to try their online chat ...  and hope! 

[DaveDrizen]

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@Mamasue28 wrote:

Hi, I've tried that and dont get the option to cancel. I've had long phone conversation with sky this morning and they're saying I have to go via Paramount Plus!  I'll have to try their online chat ...  and hope! 

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I have been on that page just now and there is the option to cancel  at the bottom in small writing just above " Manage security as my picture shows  As I said in my previous post it not Sky you whant contact but paramount plus using the link that that has been provided abovr