20 Jun 2024 06:15 PM
20 Jun 2024 06:29 PM
Posted by a Superuser, not a Sky employee. Find out more@Paul+G+D Sky doesn't use email as a general communication route whilst chat is only available in certain situations
if you want to post your query on here we will try to either help or point you in right direction
20 Jun 2024 06:29 PM
Posted by a Superuser, not a Sky employee. Find out moreNot by email, but online messaging is an option for some subjects. Can you give us an idea of why you need to speak to them?
07 Jan 2025 01:09 PM
I have an old HD box which l have two magic eyes linked upto. I am moving soon and would still like to have sky in 3 rooms as l do now . Would like to know which is the cheapest way to do this ? Sky q vs sky stream cost
07 Jan 2025 01:10 PM
Posted by a Superuser, not a Sky employee. Find out moreYou will need to callSky to see what deals they can offer you. We're fellow customers on here.
03 Feb 2025 11:40 AM
Hello hope you fine my massage well, I received the sky broadband to by delivery, so I have been calling to ask your team how I can install it but the line was not foing through. saying your office has technical issues for now. So if you get my massage Try to contact me
Thanks
Emeka
03 Feb 2025 11:53 AM
Posted by a Superuser, not a Sky employee. Find out more@Emeka2 Sky won't contact you on the back of a community post, they would not know who you are or you contact details from your community login
03 Mar 2025 12:06 PM
I have returned my old sky router following an upgrade to fibre but have received another text asking me to return it! I also have a booster but there was no packaging and no request for it to be returned?
03 Mar 2025 12:16 PM
Posted by a Superuser, not a Sky employee. Find out moreDispite the thread title you aren't contacting Sky here. We are fellow customers.
Which Sky hub was it?
Have you kept your proof of posting?
Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.
If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.
Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.
03 Mar 2025 12:21 PM
Yes I have proof of posting dated 19/2/25. I also received an email acknowledging my return so it must have been logged on the system
03 Mar 2025 12:24 PM
Posted by a Superuser, not a Sky employee. Find out more@PatD1
I’ve escalated your post to Sky and their Messaging Team should contact you later.
Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.
This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
03 Mar 2025 01:06 PM
Posted by a Sky employeeThanks for escalating. We've sent an invite to @PatD1.
No problem. Browse or search to find help, or start a new discussion on Community.
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