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Discussion topic: Can you contact customer service by email or live chat?

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This message was authored by Paul+G+D This message was authored by: Paul+G+D

Can you contact customer service by email or live chat?

Is there a live chat or email address to contact sky customer service
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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Can you contact customer service by email or live chat?

Posted by a Superuser, not a Sky employee. Find out more

@Paul+G+D  Sky doesn't use email as a general communication route whilst chat is only available in certain situations 

 

if you want to post your query on here we will try to either help or point you in right direction 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by Mark39 This message was authored by: Mark39

Re: Can you contact customer service by email or live chat?

Posted by a Superuser, not a Sky employee. Find out more

Not by email, but online messaging is an option for some subjects. Can you give us an idea of why you need to speak to them?

This message was authored by Sue+july This message was authored by: Sue+july

Re: Can you contact customer service by email or live chat?

I have an old HD box  which l have two magic eyes linked upto. I am moving soon and would still like to have sky in 3 rooms as l do now .  Would like to know which is the  cheapest way to do this ? Sky q vs sky stream cost

 

 

 

 

 

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can you contact customer service by email or live chat?

Posted by a Superuser, not a Sky employee. Find out more

@Sue+july 

You will need to callSky to see what deals they can offer you. We're fellow customers on here. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Emeka2 This message was authored by: Emeka2

Re: Can you contact customer service by email or live chat?

Hello hope you fine my massage well, I received the sky broadband to by delivery, so I have been calling to ask your team how I can install it but the line was not foing through. saying your office has technical issues for now. So if you get my massage Try to contact me 

Thanks

Emeka

This message was authored by GD1 This message was authored by: GD1

Re: Can you contact customer service by email or live chat?

Posted by a Superuser, not a Sky employee. Find out more

@Emeka2  Sky won't contact you on the back of a community post, they would not know who you are or you contact details from your community login

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by PatD1 This message was authored by: PatD1

Re: Can you contact customer service by email or live chat?

I have returned my old sky router following an upgrade to fibre but have received another text asking me to return it!  I also have a booster but there was no packaging and no request for it to be returned? 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can you contact customer service by email or live chat?

Posted by a Superuser, not a Sky employee. Find out more

@PatD1 

Dispite the thread title you aren't contacting Sky here. We are fellow customers. 

Which Sky hub was it? 

Have you kept your proof of posting?

Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by PatD1 This message was authored by: PatD1

Re: Can you contact customer service by email or live chat?

Yes I have proof of posting dated 19/2/25. I also received an email acknowledging my return so it must have been logged on the system 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can you contact customer service by email or live chat?

Posted by a Superuser, not a Sky employee. Find out more

@PatD1 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Can you contact customer service by email or live chat?

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @PatD1.

Thanks
Tom
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