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Discussion topic: Can't link my sky ID to my account number

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This message was authored by LBARR96 This message was authored by: LBARR96

Can't link my sky ID to my account number

Hi everyone,

 

I am having bother trying to connect my account number to my sky ID. All my details and bills are restricted and it has put me on guest access? I have tried entering my postcode, account number, last 6 digits of my card number etc and it doesn't recognise anything!

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Can't link my sky ID to my account number

Posted by a Superuser, not a Sky employee. Find out more

@LBARR96  To see if they can help I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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