Can’t complete order online message

[Alidee1]

• Everytime I try to amend my account online e.g. change tv package or upgrade phone I get an error message saying 

  'Unfortunately, we can't complete your order online'.

• I can call up and make changes but it's really frustrating not being able to use the app or online account. Any ideas why this is happening?

[caesarome]

@Alidee1 

As we are customers here then we can't say why this is happening I'm afraid so when you call up ask Sky to look into this for you.