Can someone please tell me how the hell to speak to someone about my bill

[JordanandSian50]

Desperate to speak to someone about my bill I am being charged double I need to talk to someone now!!

[Daniel0210]

@JordanandSian50 

What is happening when you call Sky, bearing in mind the start is automated like most large companies? 

[SKY1992bf]

@JordanandSian50  Presumably you're services are not restricted?

[JordanandSian50]

I need to speak to someone a d all I keep getting is an automated answer machine telling me I need to enter a new payment method. I have actually paid double the amount but then again been charged twice so what was originally £26 I have now paid £104 I am now in my overdraft please help!!

[Daniel0210]

@JordanandSian50 

Are your services currently restricted? If so you won't be able to speak to Sky until you've paid any amount you still owe (or Sky believe you owe) and set up a new continuous payment method. 

[SKY1992bf]

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@JordanandSian50 wrote:

I need to speak to someone a d all I keep getting is an automated answer machine telling me I need to enter a new payment method. I have actually paid double the amount but then again been charged twice so what was originally £26 I have now paid £104 I am now in my overdraft please help!!

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@JordanandSian50  Are your services restricted? If yes as well as paying you also setup a new continuous payment method before your services are restored and are able to speak to sky 

alternatively try calling from a number not linked to your account or by putting 141 before sky's number 

[Mark39]

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@JordanandSian50 wrote:

I need to speak to someone a d all I keep getting is an automated answer machine telling me I need to enter a new payment method. 

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Regardless of whether or not you've paid, Sky require you to have a direct debit or continuous card payment in place - it's part of the contractual terms and conditions you agreed to. Once you do that, you should be able to speak to an adviser.

[Cazibb60]

I want to speak with someone

[Daniel0210]

@Cazibb60 

Are your services restricted? If they aren't what's happening when you call Sky? 

[Mark39]

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@Cazibb60 wrote:

I want to speak with someone

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Feel free to give Sky a call. Or if you tell us why, perhaps we can advise.

[Cazibb60]

I want to speak with someone about my bill 

[Daniel0210]

@Cazibb60 

I've merged your post into the one you posted on earlier. You still haven't answered the queries on the questions asked earlier. 

[Mark39]

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@Cazibb60 wrote:

I want to speak with someone about my bill 

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If you can be more specific we may be able to help. Otherwise give Sky a call. We're customers here.