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Discussion topic: Can someone please tell me how the hell to speak to someone about my bill

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This message was authored by JordanandSian50 This message was authored by: JordanandSian50

Can someone please tell me how the hell to speak to someone about my bill

Desperate to speak to someone about my bill I am being charged double I need to talk to someone now!!

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can someone please tell me how the hell to speak to someone about my bill

Posted by a Superuser, not a Sky employee. Find out more

@JordanandSian50 

What is happening when you call Sky, bearing in mind the start is automated like most large companies? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Can someone please tell me how the hell to speak to someone about my bill

Posted by a Superuser, not a Sky employee. Find out more

@JordanandSian50  Presumably you're services are not restricted?


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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JordanandSian50
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This message was authored by JordanandSian50 This message was authored by: JordanandSian50

Re: Can someone please tell me how the hell to speak to someone about my bill

I need to speak to someone a d all I keep getting is an automated answer machine telling me I need to enter a new payment method. I have actually paid double the amount but then again been charged twice so what was originally £26 I have now paid £104 I am now in my overdraft please help!!

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can someone please tell me how the hell to speak to someone about my bill

Posted by a Superuser, not a Sky employee. Find out more

@JordanandSian50 

Are your services currently restricted? If so you won't be able to speak to Sky until you've paid any amount you still owe (or Sky believe you owe) and set up a new continuous payment method. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Can someone please tell me how the hell to speak to someone about my bill

Posted by a Superuser, not a Sky employee. Find out more

@JordanandSian50 wrote:

I need to speak to someone a d all I keep getting is an automated answer machine telling me I need to enter a new payment method. I have actually paid double the amount but then again been charged twice so what was originally £26 I have now paid £104 I am now in my overdraft please help!!


@JordanandSian50  Are your services restricted? If yes as well as paying you also setup a new continuous payment method before your services are restored and are able to speak to sky 

 

alternatively try calling from a number not linked to your account or by putting 141 before sky's number 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Mark39 This message was authored by: Mark39

Re: Can someone please tell me how the hell to speak to someone about my bill

Posted by a Superuser, not a Sky employee. Find out more

@JordanandSian50 wrote:

I need to speak to someone a d all I keep getting is an automated answer machine telling me I need to enter a new payment method. 


Regardless of whether or not you've paid, Sky require you to have a direct debit or continuous card payment in place - it's part of the contractual terms and conditions you agreed to. Once you do that, you should be able to speak to an adviser.

This message was authored by Cazibb60 This message was authored by: Cazibb60

Re: Can someone please tell me how the hell to speak to someone about my bill

I want to speak with someone

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can someone please tell me how the hell to speak to someone about my bill

Posted by a Superuser, not a Sky employee. Find out more

@Cazibb60 

Are your services restricted? If they aren't what's happening when you call Sky? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Can someone please tell me how the hell to speak to someone about my bill

Posted by a Superuser, not a Sky employee. Find out more

@Cazibb60 wrote:

I want to speak with someone

 


Feel free to give Sky a call. Or if you tell us why, perhaps we can advise.

This message was authored by Cazibb60 This message was authored by: Cazibb60

I want t

I want to speak with someone about my bill 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I want t

Posted by a Superuser, not a Sky employee. Find out more

@Cazibb60 

I've merged your post into the one you posted on earlier. You still haven't answered the queries on the questions asked earlier. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: I want t

Posted by a Superuser, not a Sky employee. Find out more

@Cazibb60 wrote:

I want to speak with someone about my bill 


If you can be more specific we may be able to help. Otherwise give Sky a call. We're customers here.

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