06 Sep 2024 02:01 PM
My Sky broadband is due to be cancelled on the 11th September 2024 I need to postpone it for another month is this possible or will I be hit with a massive cancellation fee
06 Sep 2024 02:10 PM
Posted by a Superuser, not a Sky employee. Find out more
@Lambo1 wrote:My Sky broadband is due to be cancelled on the 11th September 2024 I need to postpone it for another month is this possible or will I be hit with a massive cancellation fee
All you can do is phone Sky and ask them to cancel the cancellation request. However its possible being quite close to the termination date you may be too late, as whilst Sky are likely to be able to undo the cancellation on their end, the request also has to go over to Openreach. Based on other threads on this forum there have been issues where Sky have cancelled a broadband cancellation request, but Openreach have still acted upon it due to not receiving enough notice.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee
06 Sep 2024 02:10 PM
Posted by a Superuser, not a Sky employee. Find out more
@Lambo1 wrote:My Sky broadband is due to be cancelled on the 11th September 2024 I need to postpone it for another month is this possible or will I be hit with a massive cancellation fee
All you can do is phone Sky and ask them to cancel the cancellation request. However its possible being quite close to the termination date you may be too late, as whilst Sky are likely to be able to undo the cancellation on their end, the request also has to go over to Openreach. Based on other threads on this forum there have been issues where Sky have cancelled a broadband cancellation request, but Openreach have still acted upon it due to not receiving enough notice.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee
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