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Discussion topic: Call centre uk based

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This message was authored by Chrissie65 This message was authored by: Chrissie65

Call centre uk based

Is there a phone number for a UK call centre please.  I keep finding lots of numbers but not the one I need.

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Call centre uk based

Posted by a Superuser, not a Sky employee. Find out more

@Chrissie65  No , you will be put through to the first available agent regardless of where there based 

 

you can't specify location 


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Please note: I only provide help on the main forums and not via PM
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This message was authored by GD1 This message was authored by: GD1

Re: Call centre uk based

Posted by a Superuser, not a Sky employee. Find out more

@Chrissie65  It would also be pointless having different numbers for the various locations used, Sky need to ensure call volumes are distributed across the various sites to help with demand.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Call centre uk based

Posted by a Superuser, not a Sky employee. Find out more

@Chrissie65 

Have you an account/billing question your fellow customers can maybe help with to save you a call?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Chrissie65
Topic Author
This message was authored by Chrissie65 This message was authored by: Chrissie65

Re: Call centre uk based

I had a free trail for sky cinema, cancelled it on due date and they have very kindly slapped a £60 cancellation fee on my account. Called them 3 times and it still hasn't been removed.

I'm getting a bit desperate now as I can't afford an extra £60

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Call centre uk based

Posted by a Superuser, not a Sky employee. Find out more

@Chrissie65 

Is it showing as a credit on your account meaning the next couple of payments will be less? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Chrissie65
Topic Author
This message was authored by Chrissie65 This message was authored by: Chrissie65

Re: Call centre uk based

No it's still showing that it's coming out of my account on the 1st

This message was authored by caesarome This message was authored by: caesarome

Re: Call centre uk based

Posted by a Superuser, not a Sky employee. Find out more

@Chrissie65 

If calling again doesn't get this sorted then all you can do is to register a complaint:

 

https://www.sky.com/help/complaints

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