Discussion topic: Unexpected texts
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Message posted on 14 Nov 2025 04:36 PM
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Unexpected texts
I keep having texts saying you're investigating a case but I haven't reported anything so why am I having these ? The text says
"We're sorry it's taking longer than expected to investigate your case. We'll contact you once we have an update."
I haven't put any complaints in so what on earth is going on !?
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Message posted on 14 Nov 2025 04:39 PM
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Re: Unexpected texts
@Camwen1405 Have a look at your account, and in your My Messages section!
Message posted on 14 Nov 2025 04:59 PM
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Re: Unexpected texts
There's nothing there only about changing my direct debit details
Message posted on 14 Nov 2025 05:30 PM
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Re: Unexpected texts
It appears to have been sent to you in error, perhaps someone has put in a complaint but has made an error in entering their mobile number hence you getting this.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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