Call centre asks for password

[MacFreegle]

Recently I have contacted Sky twice and been asked to tell them my password. I thus assume that the call handler can see my complete password which is a very poor security system. With other companies I have always been asked for random letters of my password or security number. Why is Sky using this system, I don't remember doing this in the past?

[Daniel0210]

@MacFreegle 

This is your telephone password which you've set up so the agent can verify you are the account holder or speaking on the account holders behalf. 

[PandJ2020]

it's not your online account password - it's a telephone password only.

[MacFreegle]

I don't know how to get a telephone password 

[Daniel0210]

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@MacFreegle wrote:

I don't know how to get a telephone password 

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@MacFreegle 

Call Sky. When asked for the password state you've forgotten it. Sky will be able to verify your identity by other means and will set up a new telephone password with you. 

[caesarome]

When you next call them @MacFreegle let them know about this as they should help you to set one up if you have never called them before.