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Discussion topic: Broadband charges

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Iain1963
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Broadband charges

‎20 Sep 2024 05:22 PM

I have recently cancelled sky broadband and moved to a new provider,can anyone tell why my bills are showing unlimited(legacy)payments.

I still have sky tv.

thanks

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Mark39
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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Broadband charges

‎20 Sep 2024 05:55 PM

Posted by a Superuser, not a Sky employee. Find out more
@Iain1963 wrote:

Cancelled 10th September,bill date 13th September,but it's showing up in future monthly bills.

You need to give 14 days notice to cancel, so your future bills won't change until 24 September..

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Mark39
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Re: Broadband charges

‎20 Sep 2024 05:23 PM

Posted by a Superuser, not a Sky employee. Find out more

How did,you cancel?

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caesarome
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Re: Broadband charges

‎20 Sep 2024 05:24 PM

Posted by a Superuser, not a Sky employee. Find out more
@Iain1963 wrote:

I have recently cancelled sky broadband

How recently did you give notice to cancel ?

What date are you billed on each month ?

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Iain1963
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Re: Broadband charges

‎20 Sep 2024 05:24 PM

Over the phone.

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Iain1963
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Re: Broadband charges

‎20 Sep 2024 05:40 PM

Cancelled 10th September,bill date 13th September,but it's showing up in future monthly bills.

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Mark39
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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Broadband charges

‎20 Sep 2024 05:55 PM

Posted by a Superuser, not a Sky employee. Find out more
@Iain1963 wrote:

Cancelled 10th September,bill date 13th September,but it's showing up in future monthly bills.

You need to give 14 days notice to cancel, so your future bills won't change until 24 September..

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Iain1963
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Re: Broadband charges

‎20 Sep 2024 06:23 PM

Okay thanks for your help.👍

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