Broadband charges

[Iain1963]

I have recently cancelled sky broadband and moved to a new provider,can anyone tell why my bills are showing unlimited(legacy)payments.

I still have sky tv.

thanks

[Mark39]

How did,you cancel?

[caesarome]

---

@Iain1963 wrote:

I have recently cancelled sky broadband

---

How recently did you give notice to cancel ?

What date are you billed on each month ?

[Iain1963]

Over the phone.

[Iain1963]

Cancelled 10th September,bill date 13th September,but it's showing up in future monthly bills.

[Mark39 · Accepted solution]

---

@Iain1963 wrote:

Cancelled 10th September,bill date 13th September,but it's showing up in future monthly bills.

---

You need to give 14 days notice to cancel, so your future bills won't change until 24 September..

[Iain1963]

Okay thanks for your help.👍