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Discussion topic: Billing when doing device swap

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This message was authored by: Sinead121

Billing when doing device swap

Hi guys! I've just checked my bill that's due to go out the next two or so weeks, and it shows two devices, my old one and my new one. I did a device swap to get an early upgrade, and am in the process of sending my old device back which in turn should pay it off. Will the bill get rid of the charge for the old phone once sky have received the old phone? I'm just scared as I can't afford to pay for two devices and did the device swap so I didn't expect to pay for my old device at the next payment date. 

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This message was authored by: daveNOS

Re: Billing when doing device swap

Posted by a Superuser, not a Sky employee. Find out more

@Sinead121 You will still be billed for your old device until its been received, processed and the credit taken off what is owed, if that isn't enough to cover the remaining balance on your credit agreement you will have to pay the shortfall in one go.

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