This discussion topic has been answered Discussion topic: Bills
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Message posted on 15 Jun 2025 02:39 PM
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Why have you altered my contract without telling me,when I renew a year ago on 24 month contract .and is there someone you can actually speak with .very angry .
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Message posted on 15 Jun 2025 02:47 PM
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@Ladytoad it's only exceptionally that Sky agree fixed price contracts. It seems yours is a standard contract with an annual price increase.
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Message posted on 15 Jun 2025 02:41 PM
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Re: Bills
Not us as we're other customers here...
Only change would be price rise?
Message posted on 15 Jun 2025 02:42 PM
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Re: Bills
@Ladytoad There was the annual price increase in April which you would have been notified about
Message posted on 15 Jun 2025 02:47 PM
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@Ladytoad it's only exceptionally that Sky agree fixed price contracts. It seems yours is a standard contract with an annual price increase.
Message posted on 15 Jun 2025 02:51 PM
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Re: Bills
I took a contract last July for 24 month so I have a year left on this contract.they have put me on a rolling contract without asking me ,but I signed up for 24 month ,so I'm losing out here .I see this as breach of contract .but no one answers any calls just robots or so called links .
Message posted on 15 Jun 2025 02:57 PM
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Re: Bills
They certainly do answer calls but they will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 15 Jun 2025 02:58 PM
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Re: Bills
@Ladytoad Sky aren't allowed to change contract lengths without customer consent
apart from the April price increase the only other increases would be from discounts expiring as not all of them have to last the duration of the contract
you would have been informed when signing when the discounts would expire
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