Bills and payments page restricted?

[Daniel0210]

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@Dense+Cabbage wrote:
Can you please share the phone number I can use here?

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@Dense+Cabbage 
If you need to call Sky then if you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Like calling most companies the start will be automated responses which may try to send you back to the forum.

[Dense+Cabbage]

Cool, thanks. I'll mention that you guys need to be paid because the bot was stupid and the others do **bleep** all to fix this.

[Reach1]

Hi all spoke for a long time to a sky representitive today, from the sky homepage after you log in dont go to the billing page as that is not for your mobile, rather at the top of the page click mobile> Manage, there you will see all your mobile plan info.

[Dense+Cabbage]

THanks for sharing this. Any idea how this workaround would work with broadband bills?

[Taryn]

I'm having this same issue - can someone help?

[DamainZ]

HI . I need help with the same issue - bills page restricted

Thanks

[caesarome]

@DamainZ 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Hi there DamainZ, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[S0192]

I get this too on the website and the app says the account isn't authorised to access the app?? Any ideas how to sort it I need to view my bill to double check extra charges so I can budget 

[caesarome]

@S0192 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to S0192.

[HenriA]

Hi there . I'm getting the same issue: bills page restricted.

I'd be grateful for any help.

Thanks

[caesarome]

@HenriA 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.