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Discussion topic: Billing

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Avatar for Jack-58
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This message was authored by: Jack-58

Message posted on ‎28 Nov 2025 12:40 PM

Billing

I canceled my sky tv and broadband in October 2025 but I received a bill for December 2025 I'm curious as to why this happened.

 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎28 Nov 2025 12:41 PM

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@Jack-58 

I think I know what you've done but can you tell us how you cancelled? Did Sky sent you an email acknowledging the cancellation? 


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This message was authored by: MightyQuinn

Message posted on ‎28 Nov 2025 01:37 PM

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jack-58   So when was the last day of service, I'm guessing 31 days after you requested the cancellation? If this is the case then your December bill was probably generated (14 days in advance of payment date) while you were still a customer? So many people change their mind during the notice period, Sky cannot assume that you won't.

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