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Discussion topic: Billing

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This message was authored by: Jack-58

Message posted on ‎28 Nov 2025 12:40 PM

Billing

I canceled my sky tv and broadband in October 2025 but I received a bill for December 2025 I'm curious as to why this happened.

 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎28 Nov 2025 12:41 PM

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@Jack-58 

I think I know what you've done but can you tell us how you cancelled? Did Sky sent you an email acknowledging the cancellation? 


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This message was authored by: MightyQuinn

Message posted on ‎28 Nov 2025 01:37 PM

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jack-58   So when was the last day of service, I'm guessing 31 days after you requested the cancellation? If this is the case then your December bill was probably generated (14 days in advance of payment date) while you were still a customer? So many people change their mind during the notice period, Sky cannot assume that you won't.

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This message was authored by: Jack-58

Message posted on ‎29 Nov 2025 11:02 AM

Re: Billing

Hi, I canceled Sky TV in October but had to keep the broadband. So my TV account finished up on the 14th November. Broad band was the 31st of November. 

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This message was authored by: SKY1992bf

Message posted on ‎29 Nov 2025 11:09 AM

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more
@Jack-58 wrote:

I canceled my sky tv and broadband in October 2025 but I received a bill for December 2025 I'm curious as to why this happened.

 

@Jack-58  You still haven't answered @Daniel0210s question below

 

how did you cancel and did you receive email confirmation acknowledging the request 


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This message was authored by: Jack-58

Message posted on ‎29 Nov 2025 11:13 AM

Re: Billing

Hi, I canceled Sky TV in October but had to keep the broadband. So my TV account finished up on the 14th November. Broad band was the 31st of November. 

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This message was authored by: SKY1992bf

Message posted on ‎29 Nov 2025 11:17 AM

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more
@SKY1992bf wrote:
@Jack-58 wrote:

I canceled my sky tv and broadband in October 2025 but I received a bill for December 2025 I'm curious as to why this happened.

 

@Jack-58  You still haven't answered @Daniel0210s question below

 

how did you cancel and did you receive email confirmation acknowledging the request 

@Jack-58  It's important you answer the question above in bold as it dictates the answer we give 

 

 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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