Billing

[AndyOwen26]

So I paid my bill manually early, next thing sky try to take it again which failed. I check my sky account and it's sat there as in credit. I go to pay outstanding amount which says £0.00. sky keep trying to take payment from my bank, I'm in credit with my sky account, and outstanding amount is £0.00. What can I do lol

[Fothergill1]

Hi @AndyOwen26 Unfortunately you are going to need to speak to Sky.  This is a user forum of customers like yourself so will not be able to help with your issue. If Sky is your mobile provider you can phone them by  dialling 150.

If it is not your provider follow this link https://www.sky.com/help/home and scroll down to need more help, click on this and you will see an 0333 phone number to use to call Sky. Unfortunately I cannot include the actual phone number as the forum filters will block it.

[SKY1992bf]

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@AndyOwen26 wrote:
So I paid my bill manually early, next thing sky try to take it again which failed. I check my sky account and it's sat there as in credit. I go to pay outstanding amount which says £0.00. sky keep trying to take payment from my bank, I'm in credit with my sky account, and outstanding amount is £0.00. What can I do lol

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@AndyOwen26 If you have a continuous payment method setup you should never need to make a manual payment as it won’t stop the automatic payment process if you make the manual payment 4 days before payment due date as the payment request has already been submitted

For direct debits if first attempt fails sky try again 10 calendar days later automatically and if second attempt fails your service will be restricted and that's the point to make a manual payment

you need to let sky take payment as normal because your payment has been applied to next month's bill not the bill that is due to be paid now

You can now either leave the overpayment on your account as credit to use against a future bill or contact Sky and request a refund which will take 3-5 working days to complete

For future reference if you want to make a manual payment to prevent the automatic payment being taken you need to make sure that the total bill amount is showing as credit on your Sky account 4 working days before your payment due date