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Discussion topic: Billing

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This message was authored by: KT34

Message posted on ‎23 Jan 2025 10:54 PM

Billing

Hi I was charged last January 19 with £19.39 and I saw on my online account that I have still due bill this coming Janauary 27. Just want to ask why am I billed twice? Thanks

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎24 Jan 2025 04:12 AM

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@KT34 

What Sky service/services is this for and are you a new customer?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: KT34

Message posted on ‎24 Jan 2025 10:40 PM

Re: Billing

Hi I have the skymax hub. Yes I am a new customer. Thanks

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This message was authored by: caesarome

Message posted on ‎25 Jan 2025 05:35 AM

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@KT34 

As a new customer you are charged twice within the first month as you can read about here:

 

https://www.sky.com/help/articles/understanding-my-bills

 

After that the billing is monthly.

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