Billing

[Bband]

Hi I have said and it was agreed that I will being making payment on Friday 28th Nov, yet my broadband has been suspended. Please advise Many thanks George Kyriakou

[GD1]

@Bband  Regardless of when you promised to pay if your payment is already overdue your service will be restricted, Sky won't keep it running on the promise of payment.

This is covered within the terms you agreed to when taking services from Sky.

Even if a customer service advisor has said they will note your account they can't override the automated system.

[Daniel0210]

@Bband 
If your services are already restricted Sky won’t reinstate them until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[caesarome]

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@Bband wrote:
Hi I have said and it was agreed that I will being making payment on Friday 28th Nov,

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@Bband 

Sky have never done promises to pay so if a bill isn't paid on time then suspensions can occur so you will need to both pay this bill in full and setup your payment method again before it will be restored.