0

Discussion topic: new order . they took £5 during process why?

Reply
Avatar for shez1999
Level 0 icon
What's this?
This message was authored by: shez1999

Message posted on ‎26 Nov 2025 09:14 AM

new order . they took £5 during process why?

so while placing new order it clearly said free delivery of router.. but in final page they still charged me £5 but didnt specify what its for? i did try to get through to someone via char but these days the bots wont let that happen
Report post
Post 1 of 3
72 Views
0 Likes
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎26 Nov 2025 09:34 AM

Re: new order . they took £5 during process why?

Posted by a Superuser, not a Sky employee. Find out more

@shez1999 

Has the £5 been credited back on what will be your next bill, if not then you will have to stay on the line for as long as you can.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 3
68 Views
0 Likes
Reply
Avatar for MightyQuinn
Level 13 icon
What's this?
Superuser
This message was authored by: MightyQuinn

Message posted on ‎26 Nov 2025 10:27 AM

Re: new order . they took £5 during process why?

Posted by a Superuser, not a Sky employee. Find out more

Hi @shez1999   Probably just an admin fee, normally £10!

Welcome to the Sky Community Forum

Report post
Post 3 of 3
46 Views
0 Likes
Reply
Reply