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Discussion topic: Billing

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This message was authored by Clairebxy This message was authored by: Clairebxy

Billing

Hi have all ready payed 83.00 pound for my sky bill it states am in credit but sky them selfs are still trying to take a direct debit out of my bank even though I have payed it any advice would be appreciated 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@Clairebxy 

Have you for some reason made a manual payment? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

As you have a direct debit or card payment set up you should never need to make a payment as you have done. What will happen now is a credit will appear on your account for the amount you have overpaid and this will be used to pay your next bill so on that bill no money will be taken from your account. You can have the payment you made returned once the direct debit has been taken.

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Clairebxy
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This message was authored by Clairebxy This message was authored by: Clairebxy

Re: Billing

Yes I made the manual payment on the 21st of this month I haven't set up direct debit I did manually every month 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@Clairebxy  you must have given Sky some form of payment method (direct debit/card payment) as it's a condition of signup otherwise Sky wouldn't be attempting to take payment, as you have a payment method on your account You should not have paid it, as doing so won't stop sky taking the payment themselves 

 

you must allow sky to take the payment otherwise your services will be restricted 

 

the payment you made has been applied to next months bill and not the one sky are taking payment for 


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