Billing query

[bbbccccc]

Hi 

I noticed my monthly bill gone from £28  to £35.50  not sure why , I didnt get any communication

I was paying 28 until March 2022  and then I was paying  30.50 until July 2022  and again it increased to £35.50  from September 2022  , not sure why this increase and so many times 

Please advise 

Thank you 

[caesarome · Accepted solution]

@bbbccccc 

This might help to explain it:

https://www.sky.com/help/articles/been-overcharged

It sounds like the minimum term on your package has come to and end so the discount you had has now finished. When you took this out you would have been told how long it was going to last for so now is the time to call Sky to see if they will offer you a further discount for the next 12/18 months if you agree to a new contract.

If you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number. Or under "Need more help ?" at the bottom this page is the number to call:

https://www.sky.com/help

Just ignore the messages at the start of the call and remain on the line for as long as you can and don't hang up when asked to do so.

[clifford+pancho]

hello good day!

 I have notice that last month billing were  my first  and every billing from £ 30 to £41 now for this  month its from £41 to £51  please can you explain . I am  only interested as stated on the monthly package at £30 per month . Any assistanceI to the matter would be appreciated.

Many Thanks 

[SKY1992bf]

@clifford+pancho could a minimum term discount have ended? you would have been told at signup when this would end, sky don't currently send reminders

you would need to contact sky and negotiate lower price, if you receive an offer you find acceptable you must accept it there and then as you wont get the same offer next time you call, in return you will need to commit to a new 18 month minimum term contract

this link may also help

https://www.sky.com/help/articles/been-overcharged-bwm-t1#M1014

edited to tag correct person 

[Mark39]

Welcome to the Community, @clifford+pancho 🙂

You've probably guessed that we're customers here. It's unlikely that Sky will reply to your post here.

If you're new to Sky have a look at the section headed 'your first bills' in Sky's help guide here, which explains. If your future bills are for the amount you're expecting all should be ok.

https://www.sky.com/help/articles/understanding-my-bills

[Rhianna25]

Hi, I'm being billed for 2 months usage for broadband in one payment. Is that normal? Normally it's £28 and I know it's going to £31 next month but it's charging me £22 for 4th March-27th march and then £28 for 28th March to 27 April together.

[Mark39]

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@Rhianna25 wrote:

Hi, I'm being billed for 2 months usage for broadband in one payment. Is that normal? Normally it's £28 and I know it's going to £31 next month but it's charging me £22 for 4th March-27th march and then £28 for 28th March to 27 April together.

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Yes, if you're new to Sky broadband and your service was activated on 4 March, that would be correct. 

[Rhianna25]

Okay thank you @Mark39 . I'm assuming it'll be the normal price next month and onwards?  

[Daniel0210]

@Rhianna25 

Take a look at your future bills and see if they reflect what you're expecting them to be. 

[Rhianna25]

It says £31 which is what im

expecting

[Mark39]

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@Rhianna25 wrote:

Okay thank you @Mark39 . I'm assuming it'll be the normal price next month and onwards?  

---

That's right. Sky's help here explains - see the 'first bills' tab: https://www.sky.com/help/articles/understanding-my-bills

[Rhianna25]

okay thank you!!