Billing issue

[SE11ERS]

good afternoon. I keep receiving this text message

Hi. Please return our Sky equipment as soon as possible to avoid non-return charges. For more info go to sky.com/returns

now I have received this one

Hi. Following our previous reminders, we've applied a charge to your account as we haven't received our Sky equipment back. For more info go to sky.com/returns

I have never cancelled my sky can you help with this?

[MightyQuinn · Accepted solution]

Hi @SE11ERS 

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[J_ham]

Thanks @MightyQuinn  for escalating this. We’ve sent @SE11ERS  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[SE11ERS]

Are you getting this sorted for me

[Daniel0210]

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@SE11ERS wrote:

Are you getting this sorted for me

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@SE11ERS 

You need to engage in the chat invite that was sent to you earlier. 

[MightyQuinn]

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@SE11ERS wrote:

Are you getting this sorted for me

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Hi @SE11ERS   Which you are you referring to?

[SE11ERS]

This is not correct I have not cancelled or amended my sky Concrete

Hi. Following our previous reminders, we've applied a charge to your account as we haven't received our Sky equipment back. For more info go to sky.com/returns

[Daniel0210]

@SE11ERS 

Once again we need to ask… have you engaged with the Community Messaging Team through the chat that was sent to you? You need to do that rather than repeating posts on here. 

[MightyQuinn]

Hi @SE11ERS   Did you not read https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M141