Billing information restricted

[Violet+Bedwell]

Hi,

My direct debit is higher than expected this month so I wanted to view the bill detail. When I sign into my account and click to view the billing it says the page is restricted and I can't access my bill at all.

Thanks 

[caesarome]

@Violet+Bedwell 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Violet+Bedwell]

Hi, 

I still haven't been contacted. 

Thanks

[SKY1992bf]

@Violet+Bedwell  sky are currently unable to send invitations to chat

you will be contacted as soon as practicable possible once service is restored 

[Lisa-P1987]

Thanks for escalating, unfortunately, our messaging team are unable to send invites to chat at the moment. 
We would advise to contact us on this occasion to make sure your resolution is not delayed.