Discussion topic: Credit to my account not received

This message was authored by: Andy+Farrier · ‎27 Jul 2023

I closed my Broadband Account in May/June and I have been due a Credit of £52 it is showing on my Sky account but I have not yet received it , is there normally a delay

This message was authored by: Daniel0210 · ‎27 Jul 2023

@Andy+Farrier

It could take up to 6 weeks to reach your account from your last day of connection providing your payment method is still live. If your method is closed Sky would have to send you a cheque in the post. If you call Sky they can process it for you within 3-5 working days.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Credit to my account not received

Credit to my account not received

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