Billing information question

[thebiker900]

I just logged on to look at my bills and get a message saying that "no payment details"  

I have paid via my credit card for the past 20+ years so not sure what has happened

[Daniel0210]

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@thebiker900 wrote:

I have paid via my credit card for the past 20+ years so not sure what has happened

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@thebiker900 

Are those payments through a continuous card payment that you've set up that takes the payment automatically each month or have you been making manual payments? 

[thebiker900]

Yes has been continous payments for all the time of the full amount each month.

Only thing that has changed was last week I downgraded my phone service but that should not make a difference I would have thought.

[caesarome]

Try entering your card details again on your account to see if that clears the message.

[Me134]

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@thebiker900 wrote:

Yes has been continous payments for all the time of the full amount each month.

Only thing that has changed was last week I downgraded my phone service but that should not make a difference I would have thought.

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Maybe the logged card is now out of date (or shortly will be)?