@Victoria-21 Unless your account is restricted Sky are reachable via phone you just need to stay on the line as long as you can ignore the message and don't hang up when asked to do so best time's to call are around 7am and 9pm
the increase is probably due to a minimum term discount expired and you now paying full list price
you would have been informed when signing up when this discount would expire so it shouldn't be unexpected
you will need to contact Sky and negotiate a new minimum term for a lower price
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Billing increase
