Billed twice

[Rebecca+smith]

Hi my direct debit failed today as electricity taken 2 payments out . I will be making apayment in next few days . 
i change direct 28th please could i chmage this back for 10th of every month as been billed twice . I have been off sick so cant afford 2 payments 

[caesarome]

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@Rebecca+smith wrote:

Hi my direct debit failed today as electricity taken 2 payments out . I will be making apayment in next few days . 

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@Rebecca+smith 

Do not make this payment because when a direct debit with Sky fails, Sky will try again to take it in 10 days time so even if you do make the payment in a few days this will not stop Sky from taking it again.

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@Rebecca+smith wrote:

i change direct 28th please could i chmage this back for 10th of every month as been billed twice . I have been off sick so cant afford 2 payments 

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You will have to wait until Sky take this direct debit from you before changing your billing date.

[Rebecca+smith]

Thank you for your help 

[Rebecca+smith]

Sky help would be great please . As payment going out tomorrow and another 28th 

[caesarome]

There is nothing Sky can help you with as the direct debit will be taken in 10 days time so if that is taken then you will have no issues.