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Discussion topic: Billed for a device never received
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This message was authored by: Flick90
Message posted on 08 Feb 2026 07:23 PM
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Billed for a device never received
Hi. I ordered some headphones through my mobile plan. Unfortunately DPD never delivered them. They have opened up investigations with SKY and DPD but I am being charged for a device I am not using! What can I do?
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 08 Feb 2026 07:28 PM
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Re: Billed for a device never received
@Flick90 wrote:
What can I do?
At present @Flick90 there is nothing you can do but once the investigation is complete and should it rule in your favour any payments you have made should be refunded.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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