Credit refund

[stretch1972]

Moved to a new broadband supplier on Aug 22nd, telephoned on the 29th to request the £46 to be paid back to me that my account was in credit. Was told it would be in 3-5 working days before i received it. Telephoned again on the 13th Sept as still no refund received in my bank. I was told again 3-5 working days before i received it. It is now the 22nd Sept and still no refund. Please give me my money that i am owed.

[Daniel0210]

@stretch1972 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can ask the Messaging Team to contact you on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s still currently showing as a credit on your Sky account.

[caesarome]

Is the credit still showing on your account now ?

Btw, we are customets here be can arrange some help to get this sorted if you do still see this credit.

[stretch1972]

Yes the payment method is still a active and it is still saying my account is in credit.

[caesarome]

@stretch1972 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Greenfingers001]

Thanks for escalating this. We’ve sent @stretch1972 an invite to chat.

[Cichyp]

I have the same problem. Sky didn't refund my money.

[Daniel0210]

@Cichyp 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. It will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

[caesarome]

---

@Cichyp wrote:
I have the same problem. Sky didn't refund my money.

---

@Cichyp 

Do you see a credit on your account as help can be arranged via here if you do see this.

[ack2605]

I have the same problem - I initially cancelled broadband services last August (2023) and have been advised that a refund will be paid back into my account on 3 occasions. 12 months later and I'm still waiting for the credit.

How can I escalate this problem?

[caesarome]

@ack2605 

To confirm that you do see a credit on your account ?

[Cichyp]

Yes I see credit on my account

[ack2605]

The credit has never appeared in my bank account

[Cichyp]

On my Sky account I mean

[ack2605]

This problem stems from having an existing sky account and then taking on my mother's account after her death. I was unable to use my email address to service both accounts and so I've never been able to access the account that was originally hers. I continued with the broadband service for several months (paying from my own bank account) and according to the sky correspondence, this is where the refund should be paid. So far, it hasn't happened, despite 3 emails to advise that the credit would appear in my account within 5 days.